Unified Communications (UCaaS) is a big deal and understanding how the supplier’s services applications and features work for your multiple departments is important.
Vetting Unified Communications Suppliers
First, look at their cloud infrastructure including their soft switches, SBCs, media gateway technologies and their network POPs. This will help you identify their domestic and global reach based on your needs.
You should also understand their full UCaaS offerings based on their suite of services outside of just providing hosted VoIP. And, it’s also helpful to dig into their softphone apps, PC apps and user portals to see how advanced and user friendly they are for admins and individual users.
Has your head exploded yet? We get that this is a lot to take in, but understanding these unified communications services will help inform, educate and empower you to make the best decisions as to how they fit within your business.
Your Unified Communications Supplier Solution Services
Our portfolio of UCaaS suppliers consists of the following primary services. Our proprietary process of vetting the suppliers allows you to engage suppliers quicker and get to the solution faster.
- Mobile Apps
- PC Apps
- Admin & User Portals
- Auto Attendants
- Toll Free Numbers
- Analog Endpoints
- Call/Contact Center
- Overhead Paging
- Instant Messaging
- Presence Information
- Mobility Features (including extension mobility and single number reach) audio, web & video Conferencing
- Fixed-Mobile Convergence (FMC)
- Desktop Sharing
- Data Sharing (including web connected electronic interactive whiteboards)
- Call Control
- Speech recognition with non-real-time communication services
- Unified Messaging (integrated voicemail, e-mail, SMS and fax)